Shipping policy

Shipping Policy

At Havenaura, we are committed to delivering your pet products safely and on time.

Processing Time All orders are processed within 1-3 business days after payment confirmation.

Shipping Destinations We currently ship to the United States.

Estimated Delivery Time Once shipped, orders typically arrive within 7-20 business days depending on your location.

Shipping Costs We offer free shipping on all orders.

Order Tracking Once your order has been shipped, you will receive an email with your tracking number. You can use this to track your package at any time.

Delays Occasionally, delivery may be delayed due to customs clearance, weather conditions, or other factors beyond our control. We appreciate your patience in such cases.

Lost or Stolen Packages If your package is marked as delivered but you have not received it, please contact us at nextgenthread946@gmail.com within 7 days and we will do our best to resolve the issue.

If you have any questions about your order, feel free to reach out to us at nextgenthread946@gmail.com