Refund policy
Refund Policy
At Havenaura, your satisfaction is our top priority. We want you to love every product you receive for your beloved pet.
No Returns Due to the nature of our products and international shipping, we are unable to accept physical returns. All sales are final.
Refund Eligibility We offer a full refund in the following situations:
- Your item arrives damaged or defective
- You received the wrong item
- Your package is lost in transit and not delivered within 30 days
How to Request a Refund If you experience any of the above issues, please contact us within 7 days of receiving your order at [nextgenthread946@gmail.com] with:
- Your order number
- A photo of the damaged or incorrect item
- A brief description of the issue
We will review your request and process your refund within 3-5 business days.
Refund Method Refunds will be issued to your original payment method.
Non-Refundable Situations
- Change of mind or accidental orders
- Delays caused by customs or local postal services
- Incorrect shipping address provided by the customer
If you have any questions, please don't hesitate to contact us. We're here to help!